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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at Support@alteregobeadingsupplies.com

Frequently Asked Questions

Placing an Order

 

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for goods - we will ship your package within 3-5 business days.

 

Our support team is always happy to guide you at any step! 

Payments

 

We accept payment by Applepay, PayPal and all major credit cards including Mastercard and Visa. You also have the option of paying overtime. 

Shipping

 

At this time, we only ship within the United States.

 

All orders ship within 1-3 business days. We only ship by USPS and all packages are shipped priority. 

Orders typically arrive within 2-5 business days after shipping, but can occasionally take longer. A tracking number will be provided once your order has been processed. Please be sure to add an email address.  

Returns and Refunds

One of our strongest attributes besides having quality product is our customer service. Your 100% satisfaction is important for us. If for any reason you are not satisfied with your item, please notify us within 14 days of receiving your item(s) for a full refund or exchange. Upon receiving your returned item, you will receive your choice of refund or exchange for the full cost of the product(s).  

At this time, we do not ship overseas

Discount Code

Discount codes should be applied to the shopping cart during checkout. A deduction will show under the order total before you make any payment. 

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